User centred design

On 07/05/2010, in Ben White, Non-hypnosis, by Ben

As I have a past life as a web designer, I found this video about designing web pages for the client not the owner both fun and interesting. (well who doesn’t like videos of cats?)

I wonder what parallels we can draw to our lives in general…

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I was having an interesting conversation with someone I met at a persuasion meetup last night and I was inspired to discuss something that has been rolling round my mind for a week or two, so I thought I’d write just a short post about how and when we adopt or discard some new skill or technique.

Whenever we learn or are taught something new, we often try it out and indeed most any form of training will have you do exercises to practice the new skill. What I find interesting is that, as someone who does a lot of self-learning, I am often testing out things I learn or theories I concoct in real life and I have to be extremely careful when I consider something a success or something a failure.

Most of us, at one time or another, have tried something new and we’ve fallen at the first hurdle, thrown our hands in the air and scoffed at the so-called experts who were clearly wrong as it demonstrably doesn’t work! I watch my daughter do this regularly and it is both challenging to encourage her to have another go and delightful to watch her eventially achieve it (normally after walking off and only coming back when she thinks I’m not watching). 

As adults while we are aware of the concept of perseverance and not judging a book by its cover, I still regularly see both clients and myself making these same mistakes. What is also fascinating is that we also do this in reverse:

We give something a go and when it works first time: pronounce it incredible success and champion whatever it is to any and all who will listen.

So when we fail at something, we have learnt by now that we should give it a few more goes before writing it off, but do we do the same when we succeed?

I wonder how many times we have succeeded the first time we tried something new, pronounced success and then had a series of failures and rather than criticise the new thing, we assume that we are doing something else wrong and embark upon some detailed analysis of everything except the new thing? After all: you clearly demonstrated that it works… didn’t you?

Food for thought and it certainly made my conversation companion go “hmmmm” yesterday.

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Watching a few excellent educational videos on TED.com, I came across this and thought it might appeal…

What I like is how, by changing the shape, colour and dosage of a placebo you make it more effective. Of course any kind of change work will be affected in the same way by things like experience of the therapist, certifications, professional membership, insurance etc. whatever the patient believes is important.

One of the things that I’ve noticed that contributes heavily to the effectiveness of a session is the discussion on how the technique works before and after the actual change works. If the client understands logically how it will work, then it is more effective. I just shows that actually it is possible to make unconscious changes through conscious, logical discussion.

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Annual staff appraisals

On 25/03/2010, in Clean Language, by Ben

With the end of the financial year coming up, many companies will be starting their staff appraisals. Generally these form a combination of a performance review of the last 12 months and discussion and setting of targets and development for the next.

Helping a client in London with preparing for their upcoming appraisal, I was able to use clean language and the NLP Meta model to enable them to make discoveries about how the appraisal process could work for them rather than it being an hour where their manager gets to tell them stuff. Interestingly, my client also picked up on some of the clean language and NLP Meta model questioning methods and discovered that they would be able to use it to their advantage at the upcoming appraisal.

I thought I’d write some of the really interesting and productive bits up here to give you an idea of how it works and how you can use it yourself.

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In hypnosis, there are a number of “power” words that can and are used to enhance the trance process and because they are so powerful, it means that when we use them together their power multiplies which means that the hypnotic trance being generated and enjoyed by the client becomes even deeper and the changes made, whatever those changes are that their powerful unconscious mind chooses because your unconscious mind is able to perform this, as the client enjoys a deeper level of trance becomes even more profound.

Now

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